Caring Support @ Home is committed to enabling the reporting of wrongdoing within the organisation and supports this through the promotion of a workplace free of unacceptable behaviour and serious misconduct. We are committed to addressing and investigating reported misconduct and rectifying proven wrongdoing.
You can download our full Whistleblowers policy statement here.
Caring Support @ Home values complaints and feedback on our care and services and related processes from all sources and particularly from our consumers and their supporters and we apply open disclosure principles.
You can download our full Complaints and Feedback policy here.
You can also use our client feedback form to make an anonymous complaint or provide feedback online. Client Feedback Form
Caring Support @ Home responds to all incidents involving participants and adheres to the requirements of the Serious Incident Response Scheme (SIRS) to ensure reportable incidents are managed effectively.
Our vision for Caring Support @ Home is to be a quality provider of aged care services to older people, including people with complex needs, to enjoy life through social connection, support and achieving your personal goals.
Our vision for Caring Support @ Home is to be a quality provider of care and services that are tailored to the individual and recognise what is important to them, including the role of loved ones. We support people to live independently for as long as they can and choose to do so, and we endeavour to provide a continuum of care and support when a person can no longer live independently.
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