Caring Support @ Home

24/7 Support Services

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Home Care Packages with Caring Support @ Home

Low 10% Package Management fee

*Low 13% Care Management fee

Home Care Packages

Caring Support@Home are able to assist you with the management of your Home Care Package from level 1 (basic care needs) through to level 4 (high-level care needs).

In addition to your home care package there are several supplementary payments you may also be entitled to. We can assist you to find out if you are eligible for any additional supplements.


Home Care Package Management Fee (10% of Package Funds)

Home Care Package Management is the ongoing organisational activities associated with ensuring the smooth delivery and management of a home care package. It includes:

*Care Management Fee (13% of Package Funds for Level 1 and Level 2), (15% of Package Funds for Level 3 and Level 4)

Care Management is an important service that is associated with reviewing the Home Care Agreement and care plan, coordination, and scheduling of services, ensuring the care is aligned with other supports, providing a point of contact for the home care recipient or their support network, ansuring care is culturally appropriate and identifying and addressing risks to the home care recipient's safety.

Our Team

We have a great team of experienced and qualified Support Workers able to assist with many different tasks. We have Support Workers from many different cultural backgrounds.

Some of the services that can be provided under your Home Care Package are:

  • Domestic assistance
  • Personal care
  • In home respite
  • Social support
  • Companionship
  • Meal Preparation
  • Transport to appointments
  • Assistance with shopping
  • Gardening
  • Home maintenance
  • Physiotherapy

Questions About Home Care Packages


What is a Home Care Package?

A home care package is a government funded package of care and services to help aged Australian residents live independently in their own home for as long as they can. The chosen home care provider will work with clients and their families to choose care and services that best meet their needs and goals; manage and coordinate their care and services. There are four levels of home care packages to help meet the different levels of care needs. During an aged care assessment, an assessor will discuss the clients care needs and make recommendations about the best level to meet them. There are 4 levels of packages available:

  • Level 1: Basic care needs
  • Level 2: Low-level care needs
  • Level 3: Intermediate care needs
  • Level 4: High-level care needs


Can I get a home care package?

You will need to be assessed by an Aged Care Assessment Team (ACAT) for a Home Care Package. We can assist you to make a referral to My Aged Care, or you (or your nominated representative) can contact My Aged Care on 1800 200 422. My Aged Care team will contact you and inform you of the next steps.


What do I do with my referral code?

Once you have received a confirmation letter from My Aged Care, you can then contact us and provide us with your referral code to start receiving subsidised services under your home care package.


Can the government subsidy be paid to me?

No, the government subsidy funds can only be paid to a home care provider and not directly to you. We can manage them on your behalf.


How do I change provider to Caring Support @ Home?

You will need to give written notice to your current provider and advise a cessation date, then contact My Aged Care on 1800 200 422 to re-activate your referral code. You need to give this referral code to us before you can start receiving our services.


What is the home care package subsidy amount?

Please read our fees schedule for more details on the package subsidy amounts
Caring Support @ Home Contact Phone Number(03) 9131 5187

Caring Support @ Home is a Melbourne based Home Care Package Provider that offers in-home care, Aging Support, Home Care Packages, Disability Support services (NDIS), or privately funded personal care to assist individuals to live independently in their own home.

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